FAQs

Order Support
Can I change or amend my order?
Unfortunately our order process is automated so that we can ship your purchase out to you as soon as possible, therefore we cannot amend orders once they have been processed.
How does a pre-order work?
When pre-ordering a product we will allocate the product to you, process the payment, and subsequently notify you approximately 3 days before we ship it to you.

Please note that the shipping date is estimated, and we will endeavour to ship no later than this. If the delivery date changes, we will notify you.
What is your returns policy?
If you have had a change of mind and want to return your order, provided that the item is in unused condition with original packaging still intact, then the item can be returned if the Returns Form is submitted within 14 days of the delivery date. 

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Only items purchased directly from atomstudios.com can be processed for a return. For products purchased from authorized retailers, please get in touch with them directly.

Please see our Returns Policy for more information.
General Questions
Is your packaging recyclable?
Yes our packaging is plastic free and 100% recyclable.
Do you offer corporate gifting options?
Yes we do, for more information please contact support@atomstudios.com
Where can I find you on social media?
We are on Instagram, Facebook, Twitter and YouTube – just search for atom studios official to find us.
Contact Us
I need customer care support, where can I get help?
Take a look through our FAQ’s to check if your query can be resolved there. It includes info about our products, warranty and return information. Still need help? Contact us at support@atomstudios.com
Where can I get in touch for press enquiries?
Please contact pr@atomstudios.com for all press enquiries
Where can I get in touch for sales and wholesale related questions?
Please contact trade@atomstudios.com for wholesales and trade related enquiries
Where can I get in touch to collaborate with atom studios?
Please contact pr@atomstudios.com for all brand collaborations and influencer enquiries
Phone Cases
Are your phone cases compatible with wireless charging?
Yes, all of our cases are compatible with QI charging devices.
Are your phone cases compatible with Apple Pay?
Yes, all of our phone cases are compatible with Apple Pay.
What is your wood fibre material made of?
The Split Wood Fibre cases feature a combination of recycled wood with PLA and PBAT which are both naturally occurring substances derived from corn starch. This provides a resilient finish and a satisfying tactility.
Are your phone cases compatible with MagSafe® charging devices?
The slim design of our case allows for easy alignment with your MagSafe charger. The strength of the magnetic connection is moderate, which means the charger will find it’s connection point and automatically start charging, but please note the MagSafe may not stay securely attached when picking up your phone. Experience easy wireless charging without the need for additional magnets in your case.
How do I clean my phone case?
We recommend that you wipe your case with a damp cloth to keep it clean.
Are your cases compatible with screen protection?
Yes, our cases are compatible with most screen protectors as long as they don’t wrap around the edges of the phone.
What level of protection do your phone cases offer?
We test our cases rigorously and have designed them to be protective from everyday scratches and bumps whilst maintaining their slim design. Every phone case features medical grade aluminium which we anodise to further strengthen allowing us to keep a lightweight profile but with reliable protection.
AirPods Cases
Which AirPods do you make cases for?
At this point in time, we only make cases for AirPods Pro. But keep an eye out as more will be added soon.
How do I clean my AirPods Pro case?
We recommend you wipe your AirPods case with a damp cloth to keep it clean.
How do I install my AirPods Pros case?
Simply place your AirPods Pro inside the Set case for a snug fit
Cables and Weights
How do the connectors attach to the cable?
Simply push the connector head onto the end of the cable until it clicks into place. The interchangeable adaptor heads are easily removed by firmly holding the connector head and gently pulling the cable.
How does the cable keep tidy?
The unique design of our flat cables means they are much less likely to tangle and knot. By using a mass cable weight your cable will stay tangle free and in place.
Are your cables MFI certified?
Yes, our flat cables and our Lightning interchangeable adaptors are Made For iPhone and fully certified.
How long are your Flat Cables?
Our cables are available in three sizes; 0.5 metres, 1.5 metres and 2.5 metres for all your charging needs.
How heavy is your cable weight?
The mass cable wight is approximately 150g which will firmly keep your cable in place.
Is your cable weight only compatible with atom studios flat cables?
No, mass will work perfectly with either flat cables or traditional shaped cables from other brands. This is due to the innovative dual channel design in the base of the weight.