Please note that this Returns Process is only applicable to items purchased directly from atomstudios.com For products purchased from authorized retailers, please get in touch with them directly.
If you have had a change of mind and want to return your order, provided that the item is in unused condition with original packaging still intact, then the item can be returned if the returns form below is submitted within 14 days of the delivery date.
Returned items must be in original packaging, including any accessories, manuals, and documentation. If the returned item cannot be restocked due to appearing used, your request for a refund or store credit will not be processed – if this is the case we will notify you and advise of the reason why we cannot restock it and you will be given the option of either instructing us to safely dispose of the product or instructing us to return the product to you at your shipping cost.
The Returns Form below must be submitted before you return any item back to us.
As long as the claim is raised (by submitting the form below) within 14 days of the product delivered to you, you then have 14 days further to ship it back to us.
Only items purchased directly from atomstudios.com can be processed for a return. For products purchased from authorized retailers, please get in touch with them directly.
Please note that proof of purchase is required; without an order number or order confirmation email we will be unable to process your return.
Please note that refunds are for product only, and not delivery charges. When you’re shipping your items back to us, it is best to choose a mailing service which gives you the option to track the package, as well as one that offers you compensation for loss of or damage to your parcel. If the package doesn’t reach us, we won’t be able to process your return, so it’s important that you make sure it stays safe in transit. Please wrap your package carefully so it doesn’t get damaged as we won’t be able to exchange or refund damaged products. Before sending anything back to us it’s important to contact us first by sending us an email at email@example.com.
Please include the following information:
• Email Address
• Which product are you returning?
• Would you prefer a Refund or Store Credit?
• Your order number (this can be found on your order confirmation email)
• The complete delivery address your product was sent to.
Please allow up to 21 days for your return to be fully processed and a refund / credit to be issued. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For further information on our Warranty and Returns process please view our Terms of Sale.