FAQs

Order Support
Can I change or amend my order?
Unfortunately our order process is automated so that we can ship your purchase out to you as soon as possible, therefore we cannot amend orders once they have been processed.
How does a pre-order work?
When pre-ordering a product we will allocate the product to you, process the payment, and subsequently notify you approximately 3 days before we ship it to you.

Please note that the shipping date is estimated, and we will endeavour to ship no later than this. If the delivery date changes, we will notify you.
What is your returns policy?
If you have had a change of mind and want to return your order, provided that the item is in unused condition with original packaging still intact, then the item can be returned if the Returns Form is submitted within 14 days of the delivery date. 

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Only items purchased directly from atomstudios.com can be processed for a return. For products purchased from authorized retailers, please get in touch with them directly.

Please see our Returns Policy for more information.
General Questions
Is your packaging recyclable?
Yes our packaging is plastic free and 100% recyclable.
Do you offer corporate gifting options?
Yes we do, for more information please contact support@atomstudios.com
Where can I find you on social media?
We are on Instagram, Facebook, Twitter and YouTube – just search for atom studios official to find us.
Contact Us
I need customer care support, where can I get help?
Take a look through our FAQ’s to check if your query can be resolved there. It includes info about our products, warranty and return information. Still need help? Contact us at support@atomstudios.com
Where can I get in touch for press enquiries?
Please contact pr@atomstudios.com for all press enquiries
Where can I get in touch for sales and wholesale related questions?
Please contact trade@atomstudios.com for wholesales and trade related enquiries
Where can I get in touch to collaborate with atom studios?
Please contact pr@atomstudios.com for all brand collaborations and influencer enquiries
Phone Cases
Are your phone cases compatible with wireless charging?
Yes, all of our cases are compatible with QI charging devices.
Are your phone cases compatible with Apple Pay?
Yes, all of our phone cases are compatible with Apple Pay.
What is your wood fibre material made of?
The Split Wood Fibre cases feature a combination of recycled wood with PLA and PBAT which are both naturally occurring substances derived from corn starch. This provides a resilient finish and a satisfying tactility.
Are your phone cases compatible with MagSafe® charging devices?
The slim design of our case allows for easy alignment with your MagSafe charger. The strength of the magnetic connection is moderate, which means the charger will find it’s connection point and automatically start charging, but please note the MagSafe may not stay securely attached when picking up your phone. Experience easy wireless charging without the need for additional magnets in your case.
How do I clean my phone case?
We recommend that you wipe your case with a damp cloth to keep it clean.
Are your cases compatible with screen protection?
Yes, our cases are compatible with most screen protectors as long as they don’t wrap around the edges of the phone.
What level of protection do your phone cases offer?
We test our cases rigorously and have designed them to be protective from everyday scratches and bumps whilst maintaining their slim design. Every phone case features medical grade aluminium which we anodise to further strengthen allowing us to keep a lightweight profile but with reliable protection.
AirPods Cases
Which AirPods do you make cases for?
At this point in time, we only make cases for AirPods Pro. But keep an eye out as more will be added soon.
How do I clean my AirPods Pro case?
We recommend you wipe your AirPods case with a damp cloth to keep it clean.
How do I install my AirPods Pros case?
Simply place your AirPods Pro inside the Set case for a snug fit
Cables and Weights
How do the connectors attach to the cable?
Simply push the connector head onto the end of the cable until it clicks into place. The interchangeable adaptor heads are easily removed by firmly holding the connector head and gently pulling the cable.
How does the cable keep tidy?
The unique design of our flat cables means they are much less likely to tangle and knot. By using a mass cable weight your cable will stay tangle free and in place.
Are your cables MFI certified?
Yes, our flat cables and our Lightning interchangeable adaptors are Made For iPhone and fully certified.
How long are your Flat Cables?
Our cables are available in three sizes; 0.5 metres, 1.5 metres and 2.5 metres for all your charging needs.
How heavy is your cable weight?
The mass cable wight is approximately 150g which will firmly keep your cable in place.
Is your cable weight only compatible with atom studios flat cables?
No, mass will work perfectly with either flat cables or traditional shaped cables from other brands. This is due to the innovative dual channel design in the base of the weight.
Competition Terms and Conditions
Social Media Competition Terms and Conditions – Win AirPods Pro

· Social Media competitions, giveaways and promotions are open to UK residents aged 18 years or over only ("Entrants"), excluding employees of atom studios (the "Promoter") (and their families) and the Promoter's associated companies, agents and anyone professionally connected with the promotion.

· Any entry conditions outlined on the Promoter's competition page form part of these terms and conditions. By entering this promotion, all participants will be deemed to have accepted and be bound by the Terms. The Promoter reserves the right to amend these Terms and any such amendments shall be published on the Page.

· Only entries received within the specified time period will be counted. To enter, you must follow the steps outlined.

· To enter, purchase a phone case from the atom studios website before 23:59pm (BST) on 31st May 2021 where you will be automatically entered to win.

· The winner(s) are selected at random by the atom studios team.

· The Promoter reserves the right, with or without cause, to exclude any entry to the promotion for failure to comply with any of these Terms.

· If the Promoter has reasonable grounds to believe that any Entrant has been involved in any fraudulent or illegal activity connected with the promotion, the Promoter reserves the right to disqualify that Entrant and any related entries.

· Prizes are subject to availability and the prize suppliers' terms and conditions.

· The winner of this prize is responsible for ensuring they are able to accept the prize as set out and in accordance with these Terms. In the event they are unable to do so, the Promoter reserves the right to reallocate it to another eligible Entrant. The winner(s) may be required to submit valid identification before receiving their prize.

· Winners will be announced on Instagram within 4 working days of the competition closing date. The Promoter will use all reasonable endeavours to contact the winners within this time period but should any winner not acknowledge receipt of their win within 3 working days of being notified the Promoter reserves the right to reallocate the prize to another eligible Entrant.

· There is no cash alternative for the prizes (in whole or in part) save that the Promoter reserves the right to provide prizes of equal or greater value if the prize is unavailable for any reason. The prizes are non-transferable.

· The Promoter's decision is final and no correspondence will be entered into.

· The Promoter does not accept responsibility for entries or votes which are not received or for delays in receipt of prizes by winners.

· The Promoter does not accept liability for any losses or claims whatsoever arising out of the prizes, save for personal injury or death resulting from the Promoter's negligence.

· The Promoter reserves the right to terminate, amend or extend this promotion (including altering any prizes) if, in their sole discretion, it is not capable of being conducted as specified. All amendments will be published on the Page.

· The Promoter will not be liable for technical, hardware, or software failures of any kind, or lost or unavailable network connections which may limit, delay or prohibit voting or an Entrants ability to participate in the promotion.

· If the entry procedure to the promotion is found to have been tampered with in any way, including submission of 'spam' entries or falsified data the Promoter may withdraw the promotion at its absolute discretion.

· By taking part in the promotion you agree that the Promoter may use your information in accordance with the terms of the Privacy Policy which can be viewed by clicking here.

· This promotion is subject to English law and the exclusive jurisdiction of the English courts.

· Winner’s details can be obtained by sending a request to: social@atomstudios.com