FAQs

order support

Unfortunately, as our order process is automated in order to get your order out to you as soon as possible we cannot amend orders once they have been processed.

When pre-ordering a product we will allocate the product to you, process the payment, and subsequently notify you approximately 3 days before we ship it to you.
Please note that the shipping date is estimated, and we will endeavour to ship no later than this. If the delivery date changes, we will notify you.

returns and exchanges

When you’re shipping your items back to us, it is best to choose a mailing service which gives you the option to track the package, as well as one that offers you compensation for loss of or damage to your parcel. If the package doesn’t reach us, we won’t be able to process your return, so it’s important that you make sure it stays safe in transit. Please wrap your package carefully so it doesn’t get damaged as we won’t be able to exchange or refund damaged products. Before sending anything back to us it’s important to contact us first by filling out the Returns Form.

If you have had a change of mind and want to return your order, provided that the item is in unused condition with original packaging still intact, then the item can be returned if the Returns Form is submitted within 14 days of the delivery date. 

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Only items purchased directly from atomstudios.com can be processed for a return. For products purchased from authorized retailers, please get in touch with them directly.

Please see our Returns Policy for more information.

general questions

Yes our packaging is plastic free and 100% recyclable.

Yes we do, for more information please contact support@atomstudios.com

We are on Instagram, Facebook, LinkedIn, TikTok, YouTube, Pinterest and Twitter – just search for atom studios official to find us.

contact us

Take a look through our FAQ’s to check if your query can be resolved there. It includes info about our products, warranty and return information. Still need help? Email us at contactus@atomstudios.com

Please contact pr@atomstudios.com for all press enquiries.

Please contact
trade@atomstudios.com for wholesales and trade related enquiries.

Please contact pr@atomstudios.com for all brand collaborations and influencer enquiries.

phone cases

Yes, all of our cases are compatible with QI charging devices.

Yes, all of our phone cases are compatible with Apple Pay.

The split wood fibre cases feature a combination of recycled wood with PLA and PBAT which are both naturally occurring substances derived from corn starch. This provides a resilient finish and a satisfying tactility.

All of our iPhone 13 range phone cases feature built-in magnets for effortless MagSafe connection and alignment. The magnets we selected are 50% thicker than standard magnets used in many other phone cases which provides a secure connection and seamless positioning with your MagSafe accessories.

Our iPhone 12 range cases do not feature built-in magnets, however the slim design allows for alignment with your MagSafe charger. The strength of the magnetic connection is moderate, which means the charger will find it’s connection point and automatically start charging, but please note the MagSafe will not stay securely attached when picking up your phone.

We recommend that you wipe your case with a damp cloth to keep it clean.

Yes, our cases are compatible with most screen protectors as long as they don’t wrap around the edges of the phone.

We test our cases rigorously and have designed them to be protective from everyday scratches and bumps whilst maintaining their slim design. Every phone case features medical grade aluminium which we anodise to furthe strengthen allowing us to keep a lightweight profile but with reliable protection.

AirPods Pro cases

At this point in time, we only make cases for AirPods Pro. But keep an eye out as more will be added soon.

We recommend you wipe your AirPods case with a damp cloth to keep it clean.

Simply place your AirPods Pro inside the case for a snug fit.

Yes, there is no need to remove your case to charge your AirPods Pro wirelessly.

cables and weights

Simply push the connector head onto the end of the cable until it clicks into place. The interchangeable adaptor heads are easily removed by firmly holding the connector head and gently pulling the cable.

The unique design of our flat cables means they are much less likely to tangle and knot. By using a mass cable weight your cable will stay tangle free and in place.

Our Flat C-Lightning cables are Made For iPhone and fully certified.

Our cables are available in two sizes; 0.5 metres and 1.8 metres for all of your charging needs.

The mass cable wight is approximately 165g which will firmly keep your cable in place.

No, mass will work perfectly with either flat cables or traditional shaped cables from other brands. This is due to the innovative dual channel design in the base of the weight.

competition terms

Social Media competitions, giveaways and promotions are open to UK & USA residents aged 18 years or over only ("Entrants"), excluding employees of atom studios (the "Promoter") (and their families) and the Promoter's associated companies, agents and anyone professionally connected with the promotion.

Any entry conditions outlined on the Promoter's competition page form part of these terms and conditions. By entering this promotion, all participants will be deemed to have accepted and be bound by the Terms. The Promoter reserves the right to
amend these Terms and any such amendments shall be published on the Page.

Only entries received within the specified time period will be counted. To enter, you must follow the steps outlined.

To enter you must complete all three tasks; like the Instagram post published on 25th March 2022, follow atom_studios_official on Instagram and tag 1 friend in the comments who must also follow @atom_studios_official before 23:59pm (BST) on 1st April 2022.

You may tag more than one person, each person tagged counts as an entry into the competition.

A bonus entry is made by sharing the Instagram post as a story post on the individual's personal page.

The prize is 1 x atom studios Split iPhone case in a colour of the winner's choice, Stand AirPods Pro case and Flat Cable + Cable Weight.

The winner(s) are selected at random by the atom studios team.

The Promoter reserves the right, with or without cause, to exclude any entry to the promotion for failure to comply with any of these Terms.

If the Promoter has reasonable grounds to believe that any Entrant has been involved in any fraudulent or illegal activity connected with the promotion, the Promoter reserves the right to disqualify that Entrant and any related entries.

Prizes are subject to availability and the prize suppliers' terms and conditions.

The winner of this prize is responsible for ensuring they are able to accept the prize as set out and in accordance with these Terms. In the event they are unable to do so, the Promoter reserves the right to reallocate it to another eligible Entrant. The winner(s) may be required to submit valid identification before receiving their prize.

Winners will be announced on Instagram within 5 working days of the competition closing date. The Promoter will use all reasonable endeavours to contact the winners within this time period but should any winner not acknowledge receipt of their win within 3 working days of being notified the Promoter reserves the right to reallocate the prize to another eligible Entrant.

There is no cash alternative for the prizes (in whole or in part) save that the Promoter reserves the right to provide prizes of equal or greater value if the prize is unavailable for any reason. The prizes are non-transferable.

The Promoter's decision is final and no correspondence will be entered into.

The Promoter does not accept responsibility for entries or votes which are not received or for delays in receipt of prizes by winners.

The Promoter does not accept liability for any losses or claims whatsoever arising out of the prizes, save for personal injury or death resulting from the Promoter's negligence.

The Promoter reserves the right to terminate, amend or extend this promotion (including altering any prizes) if, in their sole discretion, it is not capable of being conducted as specified. All amendments will be published on the Page.

The Promoter will not be liable for technical, hardware, or software failures of any kind, or lost or unavailable network connections which may limit, delay or prohibit voting or an Entrants ability to participate in the promotion.

The Promoter will not be liable for any quality or warranty issues relating to the prize.

If the entry procedure to the promotion is found to have been tampered with in any way, including submission of 'spam'
entries or falsified data the Promoter may withdraw the promotion at its absolute discretion.

By taking part in the promotion you agree that the Promoter may use your information in accordance with the terms of the Privacy Policy which can be viewed at https://atomstudios.com/policies/privacy-policy

This promotion is subject to English law and the exclusive jurisdiction of the English courts.

Winner’s details can be obtained by sending a request to: social@atomstudios.com

pay in 30 days with Klarna

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk .

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Atom Studios run credit searches against you that could impact your credit rating.

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

As soon as Atom Studios have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll

receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You

will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Payment information is processed securely by Klarna. No card details are transferred to or held by Atom Studios . All transactions take place via connections secured with the latest industry standard security protocols.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

If you pay by card, Atom Studios will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

Once Atom Studios has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Atom Studios to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit the Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.