order support

Unfortunately, as our order processing is automated in order to get your order out to you as soon as possible we cannot amend orders once they have been processed.

When pre-ordering a product we will allocate the product to you, process the payment, and subsequently notify you approximately 3 days before we ship it to you.

Please note that the shipping date is estimated, and we will endeavor to ship no later than this. If the delivery date changes, we will notify you.

returns and exchanges

When you’re shipping your items back to us, it is best to choose a mailing service which gives you the option to track the package, as well as one that offers you compensation for loss of or damage to your parcel. If the package doesn’t reach us, we won’t be able to process your return, so it’s important that you make sure it stays safe in transit. Please wrap your package carefully so it doesn’t get damaged as we won’t be able to exchange or refund damaged
products. Before sending anything back to us it’s important to contact us first by filling out the Returns Form.

If you have had a change of mind and want to return your order, provided that the item is in unused condition with original packaging still intact, then
the item can be returned if the Returns Form is submitted within 14 days of the delivery date. 

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Only items purchased directly from atomstudios.com can be processed for a return. For products purchased from authorized retailers, please get in touch with them directly.

Please see our Returns
for more information.

general questions

Yes, our packaging is plastic free and 100% recyclable.

Yes, we do, for more
information please contact pr@atomstudios.com

We are on Instagram,
Facebook, LinkedIn, TikTok, YouTube, Pinterest and Twitter – just search for atom studios official to find us.

contact us

Take a look through
our FAQ’s to check if your query can be resolved there. It includes info about our products, warranty and return information. Still need help? Email us at us.support@atomstudios.com

Please contact pr@atomstudios.com for all press enquiries.

Please contact trade@atomstudios.com for wholesales and trade related enquiries.

Please contact pr@atomstudios.com for all brand collaborations and influencer enquiries.

phone cases

Yes, all our cases are compatible with QI charging devices.

The slim design of our case allows for easy alignment with your MagSafe charger. The strength of the magnetic connection is moderate, which means the charger will find its connection point and automatically start charging, but please note the MagSafe may not stay securely attached when picking up your phone. Experience easy wireless charging without the need for additional magnets in your case.

We recommend that you wipe your case with a damp cloth to keep it clean.

Yes, our cases are compatible with most screen protectors as long as they don’t wrap around the edges of the phone.

We test our cases rigorously and have designed them to be protective from everyday scratches and bumps whilst maintaining their slim design. Every phone case features medical grade aluminum which we anodize to further strengthen allowing us to keep a lightweight profile but with reliable protection.

AirPods cases

At this point in time, we only make cases for AirPods Pro Gen 1 and 2. But keep an eye out as more will be added soon.

We recommend you wipe your AirPods case with a damp cloth to keep it clean.

Simply place your AirPods Pro inside the case for and push the top onto the lid for a snug fit.

Yes, there is no need to remove your case to charge your AirPods Pro wirelessly.

cables and weights

Simply push the connector head onto the end of the cable until it clicks into place. The interchangeable adaptor heads are easily removed by firmly holding the connector head and gently pulling the cable.

The unique design of our flat cables means they are much less likely to tangle and knot. By using a mass cable weight your cable will stay tangle free and in place.

Our Flat C-Lightning cables are Made For iPhone and fully certified.

Our cables are available in two sizes: 1.6ft and 6ft for all your charging needs.

The mass cable wight is approximately 165g which will firmly keep your cable in place.

No, mass will work perfectly with either flat cables or traditional shaped cables from other brands. This is due to the innovative dual channel design in the base of the weight.