This warranty applies to all products purchased directly from us at atomstudios.com. If you purchased your product from one of our authorised retailers, please contact them directly for any warranty-related claims.
We take great care to craft quality products which stand the test of time. Attention to design, materials and longevity are our priorities and we hope that you are happy with your purchases.
All atom studios products are covered by a 2 year warranty which covers defects in materials or workmanship for two years from the date of purchase, under normal use and subject to conditions as detailed in this warranty statement. Please keep a copy of your order confirmation email as proof of purchase.
This warranty does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions. Please check the quality of the items when they arrive and contact us at firstname.lastname@example.org immediately if you have any concerns.
For any warranty claims, you will need to include your order number and high-resolution photos clearly showing the defect. If your product was gifted to you, please note that you will need the original order number so that we can process your request.
If the problem cannot be resolved, we will send you a suitable replacement of the same model and style if possible, or store credit.
To submit a warranty claim, please email email@example.com with answers to all of the below questions:
- Email Address
- Which product are you submitting a warranty claim on?
- A description of the problem
- Pictures of the faulty product
- Your order number (this can be found on your order confirmation email)
We will get back to you within 3 working days to discuss next steps.
Unfortunately, we cannot offer the warranty to products without proof of purchase.
Please note, in order for us to learn more about the fault and improve future product development, you may be asked to send the faulty product back to atom studios at no cost to you.
Promotional items (those sent to you for the purpose of carrying out reviews, videos, etc.) or gifts with purchase are not covered by this warranty.
For more information on our warranty process please see our Terms of Sale.